Enquiries - 01754 811827 | Email - info@pondplantgrowersdirect.co.uk

Privacy Policy

Who We Are

Pond Plant Growers Direct sell pond plants and sundries.

Who We Share Your Data With

We do not sell our users’ private personal information.

We use third-party services (data processors) across our site. We list the specific third-parties in use (with links to their privacy policies) in the sections below.

We disclose potentially personally-identifying and personally-identifying information only to our employees and contractors that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

What Personal Data We Collect And Why We Collect It

Registered Users

If you create an account on our site, you will be prompted to select a Username and provide your Email Address. When choosing a Username, we strongly advise you not use or include your real name. Usernames cannot be changed.

Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.

You may optionally complete your Profile by providing your First Name, Last Name, Website (URL) and/or Biographical info. These additional details are also saved in the website’s database. You may edit these details, and your Email Address, in your Profile at any time. You may also choose how your name is displayed (your Display Name) to visitors to the site (e.g. in comments you create) in your Profile.

Your Username, First Name, Last Name and Email Address are accessible by employees on the site.

If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For users that register on our site, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.

Email/Contact Forms

Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored by our website host.

Marketing Campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.

We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.

All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.

We use MailChimp for email marketing. Mailchimp’s privacy policy is found here: https://mailchimp.com/legal/privacy/.

Cookies and Data Analysis

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Paying Customers

For payment transactions, we use PayPal. PayPal’s privacy policy can be found here: https://www.paypal.com/webapps/mpp/ua/privacy-full.

If you purchase using PayPal, we ask for:

  • Email Address: So we can contact you if needed.
  • First Name: To personalize your account experience.
  • Username: So you can log in to your account to ask questions or download our products.
  • Billing Address: For delivery and account purposes.

If you purchase using your credit card, we ask for all of the above, and:

  • Credit Card Information: So we can process your payment. This data is sent to PayPal, and is never stored on our server.
  • Billing City and Postal Code: To verify your credit card purchase.

Web Services

All web servers and hosting are managed by Bestwebhosting.co.uk This includes website hosting, backups, web databse, file storage, APIs, and log files. Bestwebhosting.co.uk’s privacy policy can be found here: https://www.bestwebhosting.co.uk/privacy.php

What Rights You Have Over Your Data

If you are a registered user on our site you can request to see or download the data we have about you.

For registered users or paying customers, this will also include profile information and download/payment histories.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to info@pondplantgrowersdirect.co.uk.

How We Protect Your Data

The security and reliability of our service is our number one priority.

See https://wordpress.org/about/security for details on the security of the WordPress core itself.

Prevention is best when it comes to security, and as a first step, we follow all WordPress Code Standards in the plugins that we use.

All staff only have access to systems that are directly required to complete the functions of their job.

All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes.

What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.