We use a box, which has been manufactured specifically for us, to send out orders, and package either four marginal plants or one lily per box, taping the boxes together for larger orders. The height is approximately 53cm and the width/depth 26cm.
For example with marginals. We place the order in a square, maximum of four, padding it out if there are less than four, and place in a bag. The bag is then lightly sealed, placed in the box with some light packing using newspaper. The box is then taped up using packing tape that states FRAGILE, and the box states THIS WAY UP.
It is a similar process for water lilies, but there is only one per box.
Care is taken when packing to minimise the risk of damage due to the plant being too tall for the box, but sometimes we may have to cut or trim leaves in order to fit the packaging.
Delivery is usually by DHL Next Day or some small orders may be sent using Royal Mail First Class Post. You will receive an email from us when your parcel of plants is leaving the Nursery. Your mail order parcel should arrive within 24 hours of dispatch via the Courier in a standard delivery area (48 -72 hour delivery for Highlands and Islands) and can be tracked on the internet using the code enclosed in the email.
Delivery charges are added at checkout when you enter your delivery postcode. A signature will not be required on delivery. Fill in the details during Checkout to specify a safe place for your parcel to be left without signature and this information will be included on the delivery docket.
- Mainland UK – £7
- Scottish Highlands & Islands, Northern Island, Isle of Man and Channel Islands – £14
- Isle of Wight and Scilly Isles – £20